Business to Business Support

Copies of invoices: See How to reprint an order confirmation or invoice. Your 7-digit order number stays the same from order to invoice. Statements: Will ...

Some items aren’t on our website, or are listed but not stocked in our warehouse. We can usually special order them from the manufacturer. How to reques...

Some items can be ordered before they’re in stock. On the website these are marked Pre-Order. How it works: Order the item like any other. We hold you...

If an item on your order is out of stock or backordered: We email you. You have one business day to reply. You can ask for a substitute, change the quant...

Almost every order ships from our warehouse in New Century, Kansas (Kansas City area). Shipping rates, transit times and freight quotes are all based on shi...

Processing time: Most wholesale and Pro orders leave our warehouse within 1–2 business days. Freight (pallet) and international orders may need 1 extra bu...

We sell to international businesses, with a few differences from US orders. Opening an account: Send our customer application with a copy of a governmen...

Many products we sell have a Minimum Advertised Price (MAP). If you resell our products, you agree to advertise them at or above the MAP shown on each produ...

Larger equipment purchases (tanks, brewhouses, glycol systems, crush and press equipment) can be financed through our partner, North Star Leasing. Of course...

Prices can change. Manufacturer price increases, tariffs and freight costs sometimes change our prices, occasionally with short notice. The price you pay ...