If an item on your order is out of stock or backordered:

  1. We email you.
  2. You have one business day to reply. You can ask for a substitute, change the quantity, or hold the whole order until everything is in stock.
  3. If we don’t hear from you, the rest of your order ships and the unavailable item is removed.


Avoiding backorders: Check the stock status and estimated arrival date on the product page before ordering. For items you buy regularly, order early or use prebooks.


Shipping charges on split shipments: If part of an order ships later, freight will be charged again