Some items aren’t on our website, or are listed but not stocked in our warehouse. We can usually special order them from the manufacturer.
How to request one: Contact us with the item (manufacturer and part number if you have it), the quantity, and your ship-to ZIP code. We’ll confirm the price and lead time before ordering anything.
Lead times: Most special-order and drop-ship items arrive in 1–4 weeks, depending on the manufacturer. Each item’s typical lead time is shown on its product page.
Payment: Paid in full when ordered.
Shipping: Special-order items may ship directly from the manufacturer, with a separate invoice and tracking number. If your order shows “Shipped” with no tracking, the item is on its way; the tracking number appears once the manufacturer sends it to us.
Cancelling or returning: Special-order items may be cancelled once ordered from the manufacturer, but can’t be returned unless damaged in shipping.