Business to Business Support

Report it ASAP for freight damage / 60 days for everything else. Submit our request form with:

• Your 7-digit order or invoice number
• Item numbers and quantities affected
• Photos of the damage, the box or pallet, and the shipping label
• For freight: the signed delivery receipt (BOL) showing the damage you noted

Damaged freight: See Receiving a Freight Delivery: Inspect Before You Sign. Damage not noted on the delivery receipt is much harder to claim.

Missing items: First check the packing list. Some items ship separately, such as drop-ship, special-order or backordered items. If an item is marked as shipped and isn’t in your delivery, let us know.

Wrong items: Don’t use or open them. We’ll send the right item, and we pay return shipping when we made the mistake.

Keep all packaging until your claim is resolved.