Coverage: Most products are warrantied against manufacturing defects for 1 year from the date of purchase (from your purchase from us, or your customer’s purchase from you for resellers). Normal wear and tear and damage from improper use, drops, negligence, etc. are not covered.
Supplier-supported products: Some equipment is warrantied directly by the manufacturer. These products are marked “Supplier Supported” on the product page. Contact the manufacturer directly; it’s the fastest route. If you need their contact details, ask us.
How to file a claim:
- Submit our request form with your invoice number, the item number, the serial number (for equipment), description of the problem, and photos or a video of the defect.
- Don’t ship anything back until we send instructions.
- We’ll replace the item or work on supplying replacement parts when applicable (e.g. for large machines).
If you resell our products: You, as the purchaser, handle their customers’ interactions and work with our team to process replacements. If it is a manufacturing defect or warranty claim we will pay for the product and shipping on the warranty replacement.
Commercial use: The 1-year warranty does apply to equipment in commercial production.