Return window: You can return new, unopened, saleable items within 60 days of receipt.

Items we can’t take back:

  • Perishable items and opened food products, such as grain, hops and yeast
  • Drop-shipped items sent directly from a manufacturer, unless they arrive damaged or defective
  • Special-order items are not eligible to return.


How to return an item:

  1. Submit our request form. Include your invoice number, the item numbers and the reason for the return.
  2. Wait for our email with your Return Authorization (RA) number. Returns that arrive without an RA number can’t be credited.
  3. Write the RA number on the outside of the box. Ship it prepaid to the address in the RA email.


Shipping costs: You pay return shipping. If we shipped the wrong item or something you didn’t order, we cover it.


Credit: We refund your original payment method or issue a credit to your account once we receive the return.


After 60 days: Returns are at our discretion and carry a 25% restocking fee.


Damaged or defective items: Report them within 60 days of receipt. Most products carry a 1-year warranty against manufacturing defects. We’ll repair, replace or refund the item.