Before your order is processed: Cancel it yourself.

  1. Log in and go to My Account → View Account → Orders.
  2. If a Cancel Order button appears next to the order, the order can still be cancelled. Click it.
  3. Card payments are refunded to the card; orders on terms are credited to your account if they've already been paid.


If there’s no Cancel button, your order has already gone to the warehouse. Call us right away at (800) 288-8922. We’ll try to stop it, but we can’t guarantee that once it’s being picked.


After your order has shipped, it can’t be cancelled. Follow our return process instead; see Returns for Wholesale and Pro Accounts.


Special-order, drop-ship and prebook items follow their own rules. See Special Orders and Prebooks and Pre-Orders.


Need to change an order instead of cancelling it? See Modifying or Adding to Wholesale Order.